Eyedeal Vision Opticians
At Eyedeal Vision we are committed to the highest privacy standards. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care. This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.
Collection of your personal information
In addition to your basic contact information (name, date of birth, telephone numbers, email, and your addresses) we will collect other relevant details including current and past health and medication information, your examination results, GP details, payments details and lifestyle information. We may also store associated information received from other health care professionals as part of your ongoing care.
How we use this information
The information we collect about you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing eye care, we will remind you when appointments are due and suggest relevant products and services that we believe would be of interest. We use your contact information to respond to queries from you, and where appropriate your bank details to collect direct debit payments as agreed. We may occasionally contact you to ask for your feedback on services we have provided and to offer the opportunity to trial new products.
Our policy on storage, processing and retention of your information
To provision and manage our services, your data is stored and processed by Optix Software Ltd with the UK facilities that are certified to ISO27001. If we collect direct debits from you these payments will be processed by Practice Plan Ltd. Any third party company is only permitted to process your data for the specified purposes and in accordance with our instructions.
We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements.
How and when we may share your personal information
Where necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organisations, including the police, for the prevention and detection of fraud or criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.
Your rights with respect to the personal information we hold
You are entitled to access the personal information that we hold on you; any such requests should be made using our contact details below. If any data is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data, which we will do where, this would not prevent us meeting our legal and regulatory obligations.
Updating your communication preferences
You may ask that we do not send you communication using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict your communications to clinically necessary messages. Your personal preferences can be changed at any time using the link at the end of every email and SMS message we send or by using our contact details below.
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You can reach Eyedeal Vision Opticians by
Telephone: 0208 524 2887
By post Eyedeal Vision, 40 Station Road, Chingford, E4 7BE
Last updated March 2020
Due to COVID-19
We will be closed from Wednesday 25th March until further notice.
We apologise for any inconvenience. If anyone you know is self-isolating and experiencing an eye problem, please call 111 first, they will advise where you can be seen.
If you are well and have an eye problem or require an emergency appointment.
A List of minor eye conditions practices (MECS PRACTICES) are listed there. Please call them first to see if they are open & can see you, there are 8 places listed.
Whipps cross EYE clinic have a walk-in centre, the contact number for Whipps Cross is: 020 8539 5522
Moorfields eye hospital also has a A&E walk-in centre located in City Road; they can be contacted on: 020 7253 3411
If you need to contact us please email us at firstname.lastname@example.org or call us on 07783452469